Service Transformation at GE: Driving efficiencies with IoT and Connected Field Service
Recorded On: 12/14/2016
Today's economy is being impacted by the pace of innovation that is creating powerful synergies between connected devices, cloud, and business applications. Competition is heating up and when product margins are under pressure, manufacturers are looking for new ways to drive their businesses growth. Join this webinar to hear how GE is embracing digital transformation and leveraging service as a key area of that transformation to drive efficiency, profits and customer experience.
Chief Operating Officer, ServiceMax
As Chief Operating Officer, Scott is responsible for the total solution for our customers, including Product Management, Engineering, Services, Alliances, and Customer Success. Prior to joining ServiceMax, Scott was a Regional Sales Manager at SuccessFactors. He was an original member of the team that formed SuccessFactors first industry vertical team focused on the healthcare market.
Prior to SuccessFactors, Scott served as VP of Business Development at Birst, a SaaS business intelligence solution. Scott expanded Birst's initial vertical analytic applications for Financial Services firms to other industry verticals, including pharmaceuticals and telecommunications. Scott also held a variety of senior management positions at Extensity Inc., including Business Development, Professional Services, Marketing and Sales Development. For 3 years, he served as Vice President, Strategic Sales Operations where he was responsible for Extensity's Sales Engineering, Channel Sales, Sales Training and worldwide Sales process and CRM. After Extensity was acquired by Infor, Scott served as General Manager of Extensity's global Expense Management business where he drove R&D priorities and strategy for the product line's sales, marketing and service offerings. He began his career in the Pharmaceutical industry with Eli Lilly and Dendrite International and ran Professional Services at Connect Inc. Scott earned a Bachelors in Business Administration from the University of Notre Dame.
Brian J. Raymond (Moderator)
Director, Innovation Policy, National Association of Manufacturers
Brian Raymond is the director of technology policy at the National Association of Manufacturers (NAM) in Washington, DC. Mr. Raymond works with NAM members, the Administration and Congress to shape and advance pro-manufacturing positions on technology policy issues including cybersecurity, telecommunications, R&D funding, and intellectual property protection.
Before joining the NAM in 2011, Mr. Raymond spent more than fifteen years in the government and private sector working on technology policy issues. He was in IBM's Washington office for more than eight years as part of the company's government relations team, where he led numerous legislative campaigns on issues important to one of the world's largest information technology companies. He left IBM to launch the government affairs office of NetApp Corporation, a Silicon Valley technology company. He began his career at TechAmerica working on domestic technology policy issues. Immediately before joining the NAM, Mr. Raymond was the deputy chief of staff for a leading member of the Energy and Commerce Committee of the U.S. House of Representatives where he was responsible for technology and telecommunications issues.